Acceptable Use Policy

Purpose

This Acceptable Use Policy (“AUP”) protects Kotao, our customers, their end-customers, and the broader internet. It applies to anyone using the Kotao platform, including the customer’s authorised users.

Prohibited Activities

The following activities are prohibited on the Kotao platform.

Illegal goods and services

• Controlled substances, weapons, counterfeit goods, and stolen property.
• Content that exploits or harms minors.
• Goods or services prohibited by applicable law.

Fraud and abuse

• Card-not-present fraud, chargeback abuse, and money laundering.
• Sanctions evasion and circumvention of trade controls.
• Misrepresentation of the nature of the business or its products.

Spam and unsolicited contact

• Bulk email or SMS without verifiable opt-in consent.
• Automated messaging at a scale that abuses the platform or third-party services.

Network attacks

• Denial-of-service attacks of any kind.
• Port scanning, intrusion attempts, or vulnerability scanning of third parties.
• Distributing malware, including ransomware and credential stealers.

Resource abuse

• Cryptocurrency mining or other computationally expensive workloads on shared infrastructure.

High-risk industries we do not serve

• Gambling beyond licensed lotteries authorised in the operator’s jurisdiction.
• Adult content and adult-services marketplaces.
• Tobacco and cannabis-as-payment in jurisdictions where such payments are restricted.

Enforcement

We may issue a warning where the violation is minor and the operator can remediate it. For repeat or severe violations, Kotao may suspend or terminate accounts without refund. Where law requires, we will report illegal activity to the relevant authorities.

Reporting Abuse

To report abuse, contact abuse@kotao.com. Reports are accepted from anyone, including non-customers.

Customer Responsibility

The customer is responsible for the activity of its end-users and for configuring its Kotao instance to prevent prohibited use.