GLOSSARY
Human Resource Management (HRM)
Systems for staffing, scheduling, payroll, and compliance across teams.
HRM platforms manage hiring, shifts, time tracking, payroll, and training. They reduce admin load and ensure labor compliance.
Solutions like our HRM platform often integrate with POS for time-clock data, ERP for cost control, and PMS or RMS to align staffing with demand. HRM also supports onboarding, document management, certifications, and benefits administration.
Labor forecasting ties historical sales/occupancy to staffing templates, helping managers hit labor % targets. Compliance features (break rules, overtime alerts, audit logs) reduce wage-and-hour risk, while self-service portals lower back-and-forth on schedules and pay slips.
In the product
Where this term matters in operation.
The glossary is not meant to be academic. It explains the language teams use in Kotao while selling, planning, paying, reporting, and automating.
In sales
Terms like this appear inside POS, checkout, bookings, offers, and customer communication.
In back office
Finance, inventory, HR, and reporting need the same meaning so reports do not drift apart.
In integrations
APIs, imports, webhooks, and exports work better when teams use the same definitions.
Related terms.
Acquirer
Bank or payment institution that signs merchants and routes their card transactions into the card networks.
API (Application Programming Interface)
A set of rules and protocols that allows different software applications to communicate with each other.
Apple Pay
Mobile wallet by Apple that tokenizes cards for contactless and in-app payments.
BaaS (Banking as a Service)
A model where licensed banks expose banking capabilities to other companies via APIs, letting them embed accounts, cards, or payments.